Phone services extension is a feature that allows your website visitors to contact you through the number provided by you on your website. Small business phone services are an essential feature because this is a type of feature that might create new leads and close the final sale. Small business phone services allow us to efficiently manage customers and create a better relationship with them through phone service.
Why and When You Need a Business Phone Extension?
If you run an online shop or website for a small company, it will help you expand your business by adding a professional business telecommunications service. With competent sales and service offered on the phone, you can use small business phone services to create stronger client relationships. But there are other benefits that you can get from this service. These are:
- Easily control the length of the call, delay times, wait times, and cumulative use.
- Items such as call forwarding, caller ID, call waiting, routing inbound calls, tracking calls, and more.
- Share one business phone number concurrently with multiple customers; it also has an auto-attendant function that helps you to direct calls to the first representative available.
- Add new workers easily without calling an IT technician.
- Business phone networks deliver voice over the internet so that you can carry your local or toll-free number anywhere, but high-speed internet service is essential for you.
In addition to the aforementioned benefits, incorporating a carrier lookup feature into your small business phone service can provide further advantages by allowing you to verify and validate phone numbers, ensuring accurate and reliable communication with your clients.
There are many services out there that allow a better experience for your users and you. Here are the 6 best phone services for your small business:
Nextiva
This is one of the best phone services out there. In terms of characteristics and ease of use, Nextiva is the best business phone extension. With quick setup and fair pricing, they offer a wide range of features. It comes with a simple web-based admin panel that makes it simple to easily manage the unified communications platform like a pro for small business owners.
Advanced call routing, unlimited free domestic calls, email and text voicemail, online faxing, text messaging and more are included in Nextiva’s VOIP telephone service for small businesses. With excellent voice quality and 99.99% uptime and one of the best customer service representatives, they are actually one of the best services out there.
You can get a free local or toll-free phone, free porting of numbers, and all the usual call management tools such as caller ID, call forwarding, routing, personalized greetings, advanced IVR framework, and more. Nextiva also offers other powerful features as a portal, including CRM, Live Chat, online surveys, call analytics and other applications that work with the business phone system very well.
This service supports various platforms and is being used in many famous places like Stanford, UCLA, University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and more. Among American business phones, most of them use this service for their small business as they have to deal with multiple people all over the world 24/7. Remote office phone systems enable them to interact with them properly, and even without a physical office, they can give their services and connect with them.
RingCentral
For businesses of all types, RingCentral is another common business phone extension. They deliver one of the small business phone services systems on the market that is most feature-rich. Like unlimited roaming, call routing, caller ID, call waiting and transfer, sharing one line on various mobile devices and users, SMS messaging, and more, their business phone platform provides all the basic functionality you will need. In addition, it also provides screen-sharing video sessions, 1000 toll-free minutes, and G-suit, Dropbox, Microsoft, and other service integrations. It comes with elegant cloud-based management that makes setting up and handling your calls super-fast.
GrassHopper
Through voice over internet protocol (VOIP), GrassHopper provides virtual phone numbers, and it is perfect for solopreneurs and small businesses. A virtual phone number means that every phone number or smart system is able to forward calls. You will, however, also require a normal phone line for outgoing calls.
All regular features such as call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more come with GrassHopper. For distributed teams, it is ideal and you can install plugins that can be accessed using smartphones or web applications from anywhere.
To track your account and phone service, they deliver intuitive web and smartphone applications. For your amount, you can use different extensions, and you can pick from central, toll-free, and vanity phone numbers. It provides local and toll-free numbers located in the US, Canada, and the UK.
All regular features such as call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more come with GrassHopper. For distributed teams, it is ideal and you can install plugins that can be accessed using smartphones or web applications from anywhere.
Ooma
Ooma is a successful VOIP telecommunications company selling business telephone numbers and 1-800 toll-free telephone numbers at reasonable rates. To any Ooma office package, you can add a toll-free number. By default, a toll-free phone number will be pre-selected for you, but you still have the option of picking a different one.
All the strong features you would expect from the Ooma office portal include virtual receptionist, extension dialing, music-on-hold, smart cell phone applications, and more. The best setup of all is quite easy, and you can do it in minutes. To quickly handle calls, add new team members, and more, you can use their control panel.
Phone.com
Another good choice for small business telecommunications providers is Phone.com. With basic phone service features such as call forwarding, call routing, caller ID, conference calls, and more, they provide an easy web and app-based administration panel.
Several European countries and Canada are included in their local call minutes, making it much cheaper to call those countries. You can also combine the business telecommunications service with CRM applications from third parties, such as Salesforce and Zoho.
Advantages vs Disadvantages
Just when you think you are ready to go, there are certain things that you must keep in mind as everything has two sides. There are certain disadvantages to these services. These are:
Small business internet and phone service are interlinked with each other. The reason is without good internet phone services are useless.
Business telecommunications services with VoIP allow phone calls over the internet. The biggest downside is that the customer call quality won’t be as good if you don’t have a stable internet connection.
And, if your corporation suffers a power outage, that usually means that your internet router will lose power as well. This may lead to dropping the call. To stop call quality problems, using a battery backup for your internet router is recommended.
It is possible to mitigate these drawbacks effectively, and the benefits of VoIP business phone systems overshadow any disadvantages.
Without the high cost of landline phone service phones, you have all the sophisticated call functions, such as call routing, music on hold, conference calls, auto-attendant, interactive voice response, call queuing, extension dialing, voicemail forwarding, and a lot of flexibility.
Business phone service providers in my area are not quite able to live up to their words. And as long as I’m not getting proper services, it’s not worth it to use their services. So, use the business phone extensions mentioned above as they are well established and are known globally.
Conclusion
VoIP business telephone systems are cheaper than landline phone service because they use the existing internet connection instead of having a separate device or hardware. In simplifying the overall workflow, the VoIP business phone extensions also eliminate internal IT and support burdens.
For advanced call features such as call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc., traditional landline phone service phone providers charge extra. You can easily transform your landline phone service business phone system to an online VoIP business solution. We hope you’ve found the best business phone extensions for your WordPress site in this post. The services listed above have their very own features and are unique in their own styles. If you’re an owner of a small business you can easily set up strong communication with these services. This is the reason why you shouldn’t be compromising when it comes to Phone services for your business.
Small business phone services are really helpful if you are trying to create a strong brand and you are willing to create a strong fan base. Internet phone service business is the future of communication because after the post-pandemic situation, the whole world will depend on services like these where everything will work without a physical presence, and that time the importance of services like these is really vital.
