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How to Build a Chatbot: Industry Specifics and the Primary Steps


A chatbot is a software application that engages in human-like conversations with users on behalf of a business through chat. Chatbots are developed to interact with business users in the absence of human agents. Hence, a business can be accessible all day long when chatbots are put to use. Many people often ask how to build a chat bot: chatbot development can be incredibly hectic and require some funding levels (the article on the link will acquaint you with the relevant experience of Topflight Apps). Let’s explore the details. 

The benefits that chatbots bring to a business make the area of chatbot development profitable to look into. Other benefits of chatbots in a business include quicker customer relation time with a brand, the quick provision of programmed and detailed product information, and distant customers’ understanding of and interaction with a business.

Making your own chatbot is not rocket science, as it follows similar steps to developing regular applications. The steps on how to build a chatbot are all listed and explained in this article. 

Kinds of Chatbot 

The type of chatbot to be developed usually depends on the following:

  1. type of industry a business is based in and  
  2. the specific type of need to be supplied to the user

The following are the kinds of chatbots a business owner can consider for a business:-

Rule-based Chatbot 

Businesses use chatbots such as this in industries that do not require to have open-ended conversations with users. These chatbots usually give script-based responses to the user.

AI-based Chatbot 

AI-based chatbots are developed to have open-ended conversations with users. Building chatbots powered by AI (Artificial Intelligence) requires that the chatbot must be trained with data and Frequently Asked Questions (FAQ).

Customer Support Chatbot 

These kinds of chatbots are usually employed to provide users with responses to their inquiries.

Sale Chatbot 

Sales chatbots are used by businesses to assist users as they navigate the products and services that a business offers.

Assistant Chatbot

Assistant chatbots usually have voice features and are used to carry out computer-based functions for a user.

General Features of a Chatbot 

Chatbots can be used in several industries, such as banking, healthcare, retail businesses, payment platforms, etc. But despite the wide range of fields in which a chatbot can be employed, there are some general features that chatbot applications should have. Some are:-

  • Easy live chat between chatbot and user.
  • Response based on user’s request context.
  • Exceptional UI/UX for easy use and great user experience.
  • Integration with key external systems to aid certain operations, e.g., integration with banking options for donation.
  • Sentiment analysis (for making an AI chatbot):- This is used to determine the emotion behind a user’s audio or written message to increase a customer’s satisfaction level. You will need to find Python specialists to integrate this feature.
  • Handoff of user requests or inquiries to a human agent when the chatbot can not handle the request.
  • Security of sensitive user data by end-to-end encryption, authorization, and authentication.

It is worth noting that in addition to understanding what’s required of a chatbot if you plan to build one in-house from scratch, there are other options for achieving this. For instance, you could turn to a platform like Rapid, which is the world’s largest API hub, in order to adopt features from apps that have already been developed by third parties. This can include everything from social media to AI-powered chatbots that have a track record for performing effectively. Leveraging APIs in this way lowers the barrier to entry for businesses looking to implement modern tech for in-house as well as customer-facing purposes.

Primary Steps in Chatbot Development

Determining the kind of chatbot your business requires 

A business owner should seek to understand how a chatbot can make the business more satisfactory for the brand’s users. This understanding will aid the business owner in determining the type of chatbot required by the business.

Chatbot channel selection 

A channel or platform is where the chatbot will function to dialog with the user. Examples of channels are websites, messengers, mobile devices, etc. A business owner should select the chatbot channel that will allow optimum performance and be most accessible to the users.

Choose the technology stack 

Preferred chatbot building platforms and Software Development Kits (SDK) should be selected and used by chatbot developers for chatbot development.

Chatbot personality design 

Users would perceive chatbots as the representative of the business. Hence, the chatbot’s personality should be user-friendly, with the right tone and language.

Conversation design 

The business owner should craft a conversation design for the chatbot from similar business-based discussions and the general business language. A well-crafted conversation design would allow the chatbot to respond satisfactorily to the user.

Train the Chatbot 

This step is required when you want to make an AI chatbot. With various possible user scenarios, AI chatbots should be trained to enable them to understand the intended users’ needs.


The developed chatbot should be tested to see if it can assist users as it dialogs with them.

Release and Update Chatbot regularly

Chatbots should be deployed for use with features that make them easily activated. And within regular time intervals, the chatbot conversation design should be updated for users’ satisfaction.


Chatbot development in any business means faster and better user experience, even in the absence of human agents. The cost to build a chatbot application will depend on the type of chatbot to be built, with AI-based chatbots costing more. However, well-developed chatbots will impressively improve businesses like technology always does.


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